Problemes de commandes

Hello (nom),

Thank you for choosing RightStuf.com!

Our records show that this is the first time that you have placed an order with us. We are delighted that you chose our company and hope that you will be another satisfied customer.

To protect our customers and ourselves against credit card fraud, we verify the billing address on all credit card orders with the financial institution that issued the credit card. Because you are located outside of US/Canada, we cannot utilize the normal process to verify you as the owner of the MasterCard or Visa that was used for your order. Instead, we have instituted a manual process in order to provide security for both our company and you as our customer.

(Please note, if you have an American Express card that you can use for your order, we are usually able to use the normal verification process and the following steps will most likely not be necessary.)

We need to receive the following items from you:

* A copy or scan of something that shows your billing address and the name on your credit card. For example, this might be a credit card statement, a utility bill, an ID, or other identification card. (Please note, on all international orders, we will only ship to the cardholder at the same address used by the credit card company to mail the monthly statement.)

And

* A copy of the front and back of your credit card. For security purposes, you may block out one set of four digits on the card.

We provide an encrypted secure connection page on our website to send this information. To access this page, please log in to your account on the website. Enter the order that you recently placed, and while viewing the status of the order a prompt will appear for you to send us the files. There are additional instructions below to help you to utilize this function.

If you do not have a way to create scan files of these documents, but have access to a fax machine, you may fax us the information at +1 (515) 986-1129. As mentioned previously, you may blank out one set of digits, but do not obscure the entire number, as we must be able to verify this is the same card used for your order.

Upon review, we will mark your account as verified and release your order to process. This is a one-time request; no further submissions will be required unless you use a different credit card or move from your current billing address. We do not store this information, and after we review the copies you send us, we shred or delete them.

We understand that we require an extra step in order to do business with us, and apologize in advance for any inconvenience that this may cause. As a small independent vendor, it is important for us to keep our chargeback rates low and to control fraudulent orders.

We will hold your order for 14 days from the day you placed your order to receive the documentation. If we don’t hear from you, the order will be canceled. We want you to enjoy your purchase as quickly as possible, so we hope to hear from you soon.

****Secure Submission Page Use Instructions****

Please note that it may take 24 hours after you receive this email for the secure link to appear and work for you.

To securely submit copies of your documentation and credit card copies through our secure encrypted link:

1. First, log into the Right Stuf website. Go to www.rightstuf.com and click on the "Start Shopping" graphic. Click on "Your Account" in the upper right corner, just under the "Shawne's Deal of the Day" banner. You may need to enter your email address and password again. Go to step 2.

If the name in the upper right hand corner under the "Shawne's Deal of the Day" banner is not yours, click on the "If this is not you, please click here" link. Enter your email address and password at the login screen. Go to step 2.

If the screen says "Already a customer or associate?" under the "Shawne's Deal of the Day" banner, please click on "Please sign in". Enter your email address and password at the login screen. Go to step 2

2. Once you are logged in, under "Your Previous Orders" click on "Check on an order's status".

3. Click on the "View Order" button that is to the right of your order that is waiting. The status of this order will be "Order has been received; held customer service review." If you have multiple orders in this status, you only need to submit your documentation for one of the orders.

4. On the right hand side of the page under "Did you receive an e-mail message requesting additional information?" click on "Send that information to us using a secure form." You will then be taken to a secure form that will allow you to send the copies of your documentation and credit card to us. If that link is not available, please check again the following morning, as it will take approximately one business day after your order is received before the link is active.

**Important** The copies of your documentation with your address showing and credit card must be saved to your computer in JPEG or GIF format. This form will not accept any other type of file. All of the fields are required.

5. There are three images that you will need to send to us; the billing address document that shows your address, the front of your credit card, and the back of your credit card. To add an image, press the "Browse" button and the file upload window will appear. Browse to the image you want to upload and click "Save". Repeat this step for the remaining two files.

6. Click "Send Information". This will send the copies of your ID or billing statement and credit card to our customer service department. Depending on your connection, this may take a while and your browser may appear to be busy while the files are being uploaded. Once we have reviewed the copies, your order will be processed.

If you have questions or concerns regarding this process, please feel free to email customer service at info@rightstuf.com.

Thank you for your cooperation!

Sincerely,

TB

DirtyGirl91 a écrit:Hahahaha ! Tu m'as googlée aussi toi ou koua ?!

DirtyGirl91 a écrit:Oh bah tikiet j'ai rien à cacher à mes instants de galère j'ouvrais des comptes à gauche à droite pour passer le temps mais faudra que je pense à les supp lool

hbn a écrit:Chouette photo DirtyGirl91
mais je préfère cette de Beautiful People

Delorean a écrit:C'est bien la première fois qu'on m'en demande autant. Si 2-3 personnes avaient dit que CE site demandais ça, pourquoi pas... mais là; non.

Trop louche, je passe; cette came est surement bien ailleurs.
Il y a pour 3 coffrets dvd.

DirtyGirl91 a écrit:Oh le traquage quoi !!!

Et yep ça sent la carotte ça pour 500e à la limite et encore ok mais là nah trop bizarre jlâcherai même pas mon num de carte bancaire pour payer là dessus !

weequay a écrit:big probleme

avec mfa2000
celui qui vends le hulk et le wolverine au 1/2
je lui ai envoyé 750us en fevrier pour le wolverine!
et il n' a rien recu d' apres lui malgré mes preuves de paiment paypal
bcp ont acheté chez lui
ca serait sympa de lui envoyer des mails pour lui dire
que si on se conduit pas bien,ca se sait
et ca arrangerait peut etre les choses
en lui raffraichissant la memoire
merci de votre aide
car aujourd'hui je me fais voler de 750us tout simplement
alors si je n' en parle pas ici a qui
son e mail est


mfa20000gmail.com

Kenobiv a écrit:Le conseil que je te donnerai c'est d'ouvrir un litige paypal dans ces conditions

aldek a écrit:45 jours seulement après l'achat je crois